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PAYMENT, SHIPPING & TRACKING ORDERS


Payment

Currently we accept secure credit card / debit card payments through Paypal.
Accepted payment methods: Master Card, Visa, AMEX, Discover, Debit Card, and Paypal Balance.
Your payment details will be surely transmitted to the Bank and Payment Companies for transaction authorization using up to 256BIT SSL encryption.

Shipping

Codibook uses EMS or other advanced couriers (DHL, UPS, FedEx) according to the condition of destinations to provide door-to-door service. It may take 5~10 days and may be delayed in some circumstances

International Shipping Price

International shipping is different depending on the delivery country and parcel’s weight.
Each item’s estimated weight is calculated and estimated international shipping fee is included in your payment once you place your order.

Tracking Orders

You can track your items at ‘Shopping List’.

Tax & Customs Clearance

There are no sales tax on anything we sell. Though there are no taxes, we have no control over customs or import duty charges. Once your package reaches you it is your responsibility to pay for it. Custom policies vary in Country, and it's difficult to predict. Sometimes you may not have to pay for custom duty whereas other times you have to, it's random. From our side we try to package the products in the best conditions to increase the chances of smooth customs transition. For more information on customs duty, we recommend contacting your local customs office.

Out Of Stock

In case, the ordered items are out of stock, we will refund the out of stock amount back to you (partial or full refund) after notification. Paypal & Credit card refund may take a couple of weeks depending on the credit card company.

What happens after order in Codibook?

1. Payment completed : order requested
2. Delivery from Vendors to Codibook warehouse
3. Inspection and Preparation for Shipping
4. Delivery from Codibook
5. On worldwide shipping

RETURNS, REFUNDS & CANCELLATIONS


Return

Thank you for shopping at Codibook.
If you don’t like the items (including size and color), you can return the items.

Please contact Codibook CS center via email or board within 7 days of receiving the items and return your shipment within 3 days after return request. (Order number and Reason for Return should be mentioned.)

Please note that you are responsible for the return shipping(international).
* Your return is not processed if the tags/labels of the items are damaged or if there are traces that you have used them already. (It applies to the defective items as well.)
* Your return is not processed if you just send the items back without letting us know of your return beforehand via email or board.
* When returning the items, all the components including wrappings should be included.

Return Address :
YDEA Inc. (Codibook)
3rd floor, 18, Eoulmadang-ro 5-gil, Mapo-gu, Seoul
04048

Email: help@codibook.net

Refund

It takes 3-5 business days to issue a refund for returned or cancelled order.

Cancellation

1) Order Cancellation
You can cancel ordered items or the entire order.
It can be preceded only when your order is ‘Pending’. If not, it means your order has been packed and already sent out, so we cannot process the cancellation.
Please contact Codibook CS center via email or board ASAP.
 
2) Order Exchange
You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item)
It can be preceded only when your order is ‘Pending’. If not, it means your order has been packed and already sent out, so we cannot process the change of order.
Please contact Codibook CS center via email or board ASAP.
 
3) Change of Shipping Address
It can be preceded only when your order is in 'Pending’ status. If not, it means your order has been packed and already sent out, so we cannot process the address modification.
Please contact Codibook CS center via email or board ASAP.

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