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What should I do if my order hasn't been delivered yet?

Please kindly understand that orders may take 7-14 business days to process.  (excluding weekends and holidays)

If we did not send your order, it means that we are preparing for your delivery. Unfortunately, we cannot give you the exact date on which it will be ready but we will do our best to send your order on time.

Shipment will begin when your items are ready, and you can check a tracking number on the My Orders Page.

And please contact our CS team if you still have not received your parcel after 14 business days from the date tracking number is given.

We will help you ASAP : )

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