Exchange & Return Policy (Non-US Customers)

Thank you for shopping with Codibook.

We strives to provide our customers the best shopping experience. 

*Please understand that international shipping does not have an exchange system yet, therefore we don't provide exchange service now.*

If you receive a defective item, the wrong item or the item is not the same as described, please contact Codibook via Support Center or email (help@codibook.net) within 3 days after the order is delivered.

How to return a product:

If you wish to return items by personal preference (including size and color), please contact Codibook via Support Center or email (help@codibook.net) within 3 days after the order is delivered.
And please send the product within 7 days after the return request.

1. Order number and the Item Name should be mentioned while requesting a return.

2. Please note that Customers are responsible for the return shipping fee (international).

3. Your return will not be processed if you just send the items back without request your return beforehand via email or board.
 

4. Due to hygiene reasons, we do not accept returns on earrings, bra, swim products, socks, stockings(leggings), underwear, bra cap sleeveless, cosmetics, glasses, etc.

5. Your return will not be processed if the tags/labels of the items are damaged or if there are traces that you have used already. (It applies to the defective items as well.) 
 

6. When returning the items, all the components including wrappings should be included.

7. If the policy is not followed, the company reserves the right to refuse the transaction.

Refund:

Refunds will be issued after we receive and inspect the returned items.

1. Please note that if returning products causes your order to fall below the free shipping threshold, the original international shipping fee will be deducted.
(This policy also applies to partially sold-out orders and full order returns.)

2. The price shown on your order page does not include any discount codes. If a discount was applied at purchase, the refund will reflect the discounted price.

3. If a coupon was used at the time of purchase and the return causes the order to fall below the coupon’s minimum spend requirement (which varies by coupon type), the refund will be reduced by the full amount of the coupon discount applied to the order.

4. If your return causes the order to fall below the minimum required to use Codibook Credits, the refund will be adjusted by the credits used, which will then be returned to your Codibook account.